 |
|
|
nsite Support
Success of any modern industry depends on the wellness of their IT infrastructure. We at Disc Technology Services help in maintaining your IT infrastructure in proper shape and offload your challenges in doing so.
More than a decade of experience in the repair of IT products enabled Disc Technology Services to provide on-site support to its customers. Currently on-site service is provided for installation, Break fix and Preventive Maintenance support for the following products:
Server
 Tower, Rack and Blade Models DeploymentStorage
DAS NAS SAN SAN Storage Management ToolsBack Up
DDS AIT SDLT LTO Autoloader Tape Library Backup SoftwareNetwork
Installation and Configuration of Network Products.
In addition to the above Disc Technology Services conducts site study, ascertains root cause for the improper functioning of the above products and shares recommendation to arrest problem associated with the products.
Disc Technology Services is also into on-site ECN implementation for communication and power boards.
 Onsite Support Infrastructure
Direct Service Locations staffed by Disc engineers Well Defined customized SLAs for service delivery Reliable & Consistent support across multiple locations Processes & Capability to provide Multivendor support Phone based call logging at each regional office 6 Regional Response centers Knowledge databank of technical queries & solutions Interconnecting support locationsStandards:
In house Training facility in Bangalore to hone the skills of our engineers Disc certification for engineers - Platform independent, solution specific integration Mandatory refresher trainings every year for each engineer Best Global Standard processes followed for Service Delivery In house audit checks on call completion Efficient service delivery ensured through defined SLAs Proactive Monitoring & Reporting Technology Seminars & customer meets at key locations Single window at HO for customer issue Customer Advisory Committee meetings |
